RESERVATION & CONFIRMATION

Provisional reservations will only be regarded as confirmed on receipt of the signed contract and requested deposit. Should the client fail to return the signed contract and pay such deposit within 48 hours of the requested booking, iKhaya may treat the reservation as having being cancelled by the client. Any reservation changes must be confirmed in writing. The client shall not be entitled to assign the reservation to any third party nor to utilise iKhaya's facilities for any other purpose than that stated in the contract without iKhaya's prior written approval

PAYMENT POLICY:
A credit card authorisation form must be completed and signed to confirm all bookings, as well as, payment of requested deposits. A Pro-Forma Invoice is attached for ease of payment. All other amounts incurred against this agreement will be invoiced. All invoices are payable upon presentation of the invoice. Any queries shall not affect the immediate payment of the account. In the event of the company holding an account with iKhaya Lodge, please provide us with written account payment details on a company letterhead to guarantee this reservation. The final account is to be signed by the authorised signatory prior to departure of the group from iKhaya Lodge. Interest at 10% will be levied on accounts overdue by 30 days.

CANCELLATION POLICY:
Should a reservation be cancelled prior to the arrival date reserved, and if iKhaya Lodge & Conference Centre is unable to resell the booking, the following cancellation fees will apply:
- 14-7 days prior to the reservation, 50% of the total cost of the booking will be levied
- 7 days or less prior to the reservation, 100% of the total cost of the booking will be levied

CONDITIONS

iKhaya Lodge and/or any of its employees do not accept any responsibility for any loss or damage sustained by the client, the clients employees, or the clients guests, however incurred whilst on the premises. iKhaya Lodge does not accept any responsibility for any losses, damages or inconvenience caused to the client due to power failures or acts of God. The client agrees all damage caused by the client, the client's employees, or the clients guests to the facilities in the hotel, the room or its contents will be charged directly to the client. The client accepts that they are liable for the whole bill even if it is booked through an agent.

PAYMENT METHODS ACCEPTED:

Cash, Bank Credit Transfers, Debit Cards, Credit Cards - American Express, Diners, MasterCard, Visa